No-Stress Returns and Refunds
We want you to love your purchase. But if you change your mind, we make the return process simple and fair.
The Golden Rules of Returns:
The Timeline: If you want a refund, tell us within 3 days of getting your package. If you just want to swap it for a different item or color, tell us within 7 days.
Product Condition: To get a return, the product must be brand new, unopened, and still sealed in its original box. We cannot accept returns for items that have been opened, used, or damaged by the user.
How to do it: Just write us a quick message on WhatsApp (+39 3791719556) or email us at support.diaekart@gmail.com with your order number. We will send you a Return Authorization number and tell you exactly where to ship it.
Who pays for the shipping?
If it is our fault (Broken, damaged, or wrong item): We pay for 100% of it. We will send a courier to pick up the package from your door, and we will replace it or refund you completely.
If you just changed your mind (Standard Return): If the product is perfect but you simply don't want it anymore, we will gladly accept the return. However, because international shipping is very expensive, we will deduct a flat fee of $15.00 USD from your refund to help cover the shipping and warehouse processing costs.